Privacy Policy
Last Updated: November 16, 2024
1. Introduction
Welcome to Repliii ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered comment management platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, profile information
- Social Media Connections: TikTok, YouTube, Instagram account credentials (via OAuth)
- Payment Information: Billing details processed securely through Stripe
- Communication Data: Comments, replies, and content you interact with
2.2 Automatically Collected Information
- Usage Data: How you interact with our platform
- Device Information: Browser type, IP address, operating system
- Cookies: We use cookies to enhance your experience and maintain your session
3. How We Use Your Information
We use your information to:
- Provide and improve our AI-powered comment management services
- Generate personalized AI replies to comments
- Sync and manage your social media comments
- Process payments and manage subscriptions
- Send important service updates and notifications
- Analyze usage patterns to improve our platform
- Ensure platform security and prevent fraud
- Comply with legal obligations
4. AI and Machine Learning
Repliii uses artificial intelligence (OpenAI GPT-4) to:
- Generate personalized reply suggestions based on comment content
- Detect sentiment and intent in comments
- Translate comments and replies across multiple languages
- Identify spam, abuse, and toxic content
Your comment data is processed by OpenAI's API, subject to their privacy policy and data usage terms. We do not use your data to train AI models.
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: OpenAI (AI processing), Firebase (hosting & database), Stripe (payments)
- Social Media Platforms: TikTok, YouTube, Instagram (via their official APIs)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal data to third parties.
6. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (HTTPS/TLS) and at rest
- Secure authentication via Firebase Auth
- OAuth 2.0 for social media connections
- Regular security audits and updates
- Access controls and monitoring
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications
- Disconnect: Revoke social media connections at any time
To exercise these rights, contact us at privacy@repliii.com
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
9. Children's Privacy
Repliii is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use of Repliii after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us: